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Revocation

 

Every customer has 14 days of withdrawal rights without giving any reason.

Right of withdrawal:

You have the right of cancelling the contract within one month without giving any reasons. The time limit starts the day:
⦁ you or a third party named by you, other than the carrier, take/s possession of the goods, if you ordered goods within a common order and the goods are delivered in one package;
⦁ you or a third party named by you, other than the carrier, take/s possession of the last good you ordered within a common order and the goods are delivered separately.

In order to exercise the right of withdrawal please inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post to 59-61 Acropolis Ave., 2012 Nicosia, Cyprus or e-mail at office@edezeen.com). You may use the attached model withdrawal form, but it is not obligatory.

Our operators are available from Monday to Friday between 10:00 AM - 6:00 PM (EET) by phone at +44 33 0001 0197 or through our contact form.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation:

The below consequences apply only to prepaid or already delivered goods.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please note that the customer has no right to withdraw from the contract in case of deliveries outside of the European Union! Also the right of withdrawal is exclused for the goods made to the consumer’s specifications or clearly personalised.

If the goods have already been delivered, you shall send back the goods or hand them over to us. You will have to bear the direct cost of returning the goods. Without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note the following points:
⦁ Please do not send the goods back without previous notice!
⦁ Please always add the revocation-document or a copy of the invoice, if necessary with mentions to your sending.
⦁ Make sure that the goods are sent back unused and if possible with the original package.

Please find more information about this in our Return Policy and General Terms and Conditions.